Digital Transformation
Challenges:

Disruption to the once core mobile revenue streams of voice and messaging continues. Future revenue stream opportunities associated with the increasing demand for data need to be exploited by operators as the Digital Transformation continues. Digitization is not a threat, it is an opportunity for growth.

Solution:

With Cyberteq Digital Transformation services Telecom operators have an opportunity to strengthen their market position, create new innovative offerings and improve their revenue and margins. Our aggressive in-action approach to digitalization helps Telecom operators use digitalization as a path to growth.

Cyberteq will help to develop a winning business strategy, leveraging the advantages of next-generation technologies, cybersecurity, artificial intelligence (AI) and data analytics:

  • Develop advanced digital capabilities in the network using appropriate next-generation technologies. Enable more mobile users and things in dense areas by optimizing configurations using small, high-capacity cells (5G). Unlock new markets and additional revenue by exploiting opportunities created by the Internet of Things (IoT).
  • Streamline operations through the introduction of Digital workforce solutions. Automate operations to be more productive and cost efficient. Implement Robotic Process Automation (RPA) so as to be more effective in areas such as Customer support, which carry out repetitive tasks, leading to higher customer satisfaction and lower costs. Simplify and digitize back office processes by cognitive artificial Intelligence and data analytics solutions further cutting costs and improving process flows.
  • Manage security threats associated with an increased portfolio of services using a bespoke mUnit solution.
Results:
  • Digital transformation strategy with detailed implementation plan e.g. 5G network deployment: which next-technology to use, which areas to cover, which business case to use.
  • Business advisory and integration support for tailored IoT cases.
  • Creation of new digital portfolio consisting of IoT vertical applications.
  • Processes optimization, cost reduction and efficiency increase through the adoption of a Digital Workforce.
  • Cybersecurity as a service – new revenue adaptation.

Cases and Clients

Mobile Network Swap & Modernization Management - Senegal

Telecommunications
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Customer Experience Management - Mauritius

Telecommunications
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Mobile Network Launch Management - Rwanda

Telecommunications
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CAPEX Development Efficiency Assessment - SEA

Telecommunications
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Quality of Service KPI Audit & Field Measurement - Oman

Telecommunications
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Network Evolution Strategy - Middle East

Telecommunications
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Site Audit for Telecom Operator in Tanzania

Telecommunications
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4G Spectrum Efficiency Improvement - Sri Lanka

Telecommunications
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3G Spectrum Efficiency Improvement - Bangladesh

Telecommunications
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Benchmarking for Telecom Operators in UAE

Telecommunications
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Network & Operations Audit and PMO - Bahamas

Telecommunications
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Frequency Re-Farming and Performance Improvement - Cambodia

Telecommunications
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Global Carrier Services Network Audit - MEA

Telecommunications
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End to End Audit & Benchmark - Cameroon

Telecommunications
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