End-to-End Network Audit

Challenges:

Customer satisfaction is a core tenet for telecom operators that wish achieve and maintain leadership in today's highly competitive market. A key determinator of customer satisfaction is perceived network availability, performance and quality of services. An external assessment from an independent third party consultancy company is always valuable as it provides an in-side, but independent, view on network performance. An in-depth assessment will identify any customer centric issues and provide practical recommendations for their resolution.

Cyberteq have extensive experience and a proven track record of delivering end to end network audits and performance improvement consultancy services to the telecom industry for clients in Africa, the Middle East, Europe, South East Asia, the Caribbean and Latin America regions. More than 150 network audit projects were successfully delivered since the consultancy’s establishment in 1997.

Being vendor and tool agnostic with no links to suppliers allows Cyberteq to prioritize their clients best interests, our mission is to deliver independent optimal solutions with the lowest Total Cost of Ownership regardless of supplier or toolset.

Solution:

Cyberteq end to end network audit consultancy service support operators by identifying issues within their network, understanding the root causes and proposing practical recommendations that directly address those issues.

The scope of our audit service covers the Radio, Transport, IP and Core networks for 2G, 3G and 4G technologies. The detailed analysis typically covers the following topics:

Design & Planning
Architecture & Business Continuity
Capacity & Utilization
Configurations, Parameters & Features
Future proof-ness
KPIs (availability, performance & QoS)

Our audit service will be implemented using our methodology that have been used successfully on numerous client projects. A project is divided into three distinct phases:

Phase 1 - Data collection - Collection of the required data and information to enable detailed analysis. Information is gathered by a number of methods, Input questionnaires, local interviews, raw data extraction from network management and planning systems.
Phase 2 - Details analysis and findings - An in-depth analysis from collected data with further discussions with operator. This is followed by detailing findings and root cause analysis of discovered issues.
Phase 3 - Recommendations and reporting – Production of a detailed audit report including detailed, and prioritized, recommendations based on Business impact along with a high level implementation plan.

Results:

In addition to the detailed audit report, Cyberteq will present an executive summary of the audit results with key findings and recommendations with priority level based on its impact on the network performance and QoS.

The recommendations will be provided as action items serving the audit objectives and as an approach of delivering business intelligence to operator senior management, improving customer experience, which once implemented will reduce churn and increase ARPU.