Network & Operations Audit and PMO for Telecom Operator in Bahamas

CHALLENGES

An operator experienced unplanned outages that plagued landline and mobile services for up to 15 hours. The operator was fined by the regulator and asked to provide corrective actions plan in short period.

SOLUTION

  • Cyberteq performed 2 comprehensive audits for the Network, and the Technical Operations including Processes & Human Resources
  • Weaknesses were identified and reported with over 200 recommended corrective actions proposed
  • Cyberteq implemented the fixes and was awarded to perform similar scope in other OpCos in Barbados, Jamaica, Cayman Island

RESULTS

  • Network is readjusted without single point of failure
  • Network resiliency and reliability were greatly improved, avoiding further outages
  • Network operations improved with processes to proactively tackle network issues
  • Region

    Caribbean

  • Category

    Telecommunications

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