OPEX Efficiency
Challenges:

The only constant in the Telecom sector is change. The introduction of new MNOs and MVNOs inevitable leads to fierce competition on price and consequently a significant erosion of margins. An operator who does not constantly work to improve operational efficiency will soon become uncompetitive in an increasingly competitive market place.

Solution:

Cyberteq end to end OPEX Optimization consultancy service supports operators in identifying opportunities to optimize their OPEX, identifying where costs can be reduced and presenting prioritized practical recommendations, along with realistic plans for implementation.

The detailed analysis for the OPEX Optimization consultancy service will typically include the following topics:

  • Review the OPEX efficiency parameters (OPEX/Gbyte, OPEX/Sub, OPEX/Rev) along with benchmarking against similar regional and international operators.
  • Review the breakdown and detailed OPEX (L1/L2/L3, Spectrum Fees, Leased Media, Internet Bandwidth, Utilities and Power, IT Support and Licenses, Satellite Bandwidth etc.).
  • Review the current network status and utilization.
  • Review the OPEX related contracts and support agreements while benchmarking the business model against comparable regional and international operators so as to support renegotiation of contracts or amend the business model as required.
  • Review the current organization structure and the current / planned headcount against comparable regional and international operators.
  • Review the current operation processes. Assessment of existing processes of the back office, customer support and managed services. Process mapping, process analysis and process design for optimization using RPA.
Results:

 Cyberteq will present a detailed report with an executive summary highlighting key findings and prioritized recommendations, typically covering the following topics:

  • Benchmarking of the OPEX efficiency parameters (OPEX/Gbyte, OPEX/Sub, OPEX/Rev) to the industry best practice (industry and similar market).
  • Propose practical initiatives to reduce OPEX supported with appropriate business cases.
  • Benchmarking of the organization structure and the target headcount to the industry best practice (industry and similar market).
  • Identify operational processes that lend themselves to process automation as a quick win thereby directly saving operational cost. This includes providing a processes heat map for implementation, RPA framework implementation and knowledge transfer.
  • Provide strategic guidelines for future OPEX development in the line with the overall company strategy.

Cases and Clients

Mobile Network Swap & Modernization Management - Senegal

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Customer Experience Management - Mauritius

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Mobile Network Launch Management - Rwanda

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CAPEX Development Efficiency Assessment - SEA

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Quality of Service KPI Audit & Field Measurement - Oman

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Network Evolution Strategy - Middle East

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Site Audit for Telecom Operator in Tanzania

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4G Spectrum Efficiency Improvement - Sri Lanka

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3G Spectrum Efficiency Improvement - Bangladesh

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Benchmarking for Telecom Operators in UAE

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Network & Operations Audit and PMO - Bahamas

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Frequency Re-Farming and Performance Improvement - Cambodia

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Global Carrier Services Network Audit - MEA

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End to End Audit & Benchmark - Cameroon

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